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Wygwam showing up blank all of a sudden.

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My wygwam field simply started showing up blank out of the blue. I upgraded to the latest version but the error persisted.

I get the following errors in my error console

These errors seemingly appeared out of nowhere. Not sure what I might have done. The only thing I can think I did was change one of my channels to a listing channel in structure and set it to a page.

I saw in another thread 4 months ago that it might be related to structure, but couldn't see a fix I could try.

Also, I'm on PHP 5.3.8

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Dave Joyce January 04, 2012 16:45

Oh also, the skin.js file that's getting a 404 is part of the CKeditor kama skin.

"/themes/third_party/wygwam/lib/ckeditor/skins/kama/skin.js"

I saw this also in another thread and a fix that went out in the latest update (which I have) but I'm still getting the error. I tried clearing my cache and opening the panel in a fresh browser also, same error.

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Oh also, the skin.js file that's getting a 404 is part of the CKeditor kama skin. "/themes/third_party/wygwam/lib/ckeditor/skins/kama/skin.js" I saw this also in another thread and a fix that went out in the latest update (which I have) but I'm still getting the error. I tried clearing my cache and opening the panel in a fresh browser also, same error.

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Brad Bell (Official Rep) January 04, 2012 17:29

Have you tried clearing your browser's cache and reloading the page? Looks like it's pulling in some older stuff.

Thanks,
Brad

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Have you tried clearing your browser's cache and reloading the page? Looks like it's pulling in some older stuff. Thanks, Brad

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Dave Joyce January 04, 2012 17:47

yes, I tried that.

It occurred to me though I didn't update the theme folder. I'm trying to commit that folder right now to see if that fixes the problem. My server is very strict however and I'm getting a lot of errors that forbid DOS line endings in the ckeditor js files. So I'm manually going through them and converting to UNIX with the ConvertNewlines tool (http://lionel.kr.hs-niederrhein.de/~d...) before I can update the themes folder.

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yes, I tried that. It occurred to me though I didn't update the theme folder. I'm trying to commit that folder right now to see if that fixes the problem. My server is very strict however and I'm getting a lot of errors that forbid DOS line endings in the ckeditor js files. So I'm manually going through them and converting to UNIX with the ConvertNewlines tool (http://lionel.kr.hs-niederrhein.de/~dalitz/data/software/macosx/macosx.html#tools) before I can update the themes folder.

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Dave Joyce January 04, 2012 19:07

Ok, I finally got the themes folder uploaded, but I'm still getting the exact same errors.

This is a blocking problem for our site development and I'm at a loss to figure it out.

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Ok, I finally got the themes folder uploaded, but I'm still getting the exact same errors. This is a blocking problem for our site development and I'm at a loss to figure it out.

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Dave Joyce January 04, 2012 19:08

ANd I completely cleared my cache again after uploading the themes folder. Also dusted off Opera and tried it in there with clean caches, same problem.

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ANd I completely cleared my cache again after uploading the themes folder. Also dusted off Opera and tried it in there with clean caches, same problem.

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Dave Joyce January 04, 2012 19:29

OK, there must be something wonky with the structure listings and Wygwam. I changed the "Press" channel I had from listing back to Unmanaged and now wygwam loads. ( i still get a 404 for ui-bg_highlight-hard_0_ecf1f4_1x100.png ) but everything else works.

There must be something about the Press channel that's causing the error I can't figure, because I have three other listing channels that show up on the Structure pages dropdown in wygwam.

I believe the error is when wygwam tries to load up the dropdown in the LInk dialog for the "Structure Listing: Press", and for some reason that results in my first error in the admin.php file of an unexpected EOF

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OK, there must be something wonky with the structure listings and Wygwam. I changed the "Press" channel I had from listing back to Unmanaged and now wygwam loads. ( i still get a 404 for ui-bg_highlight-hard_0_ecf1f4_1x100.png ) but everything else works. There must be something about the Press channel that's causing the error I can't figure, because I have three other listing channels that show up on the Structure pages dropdown in wygwam. I believe the error is when wygwam tries to load up the dropdown in the LInk dialog for the "Structure Listing: Press", and for some reason that results in my first error in the admin.php file of an unexpected EOF <a href="https://s3.amazonaws.com/satisfaction-production/s3_images/668168/Screen_Shot_2012-01-04_at_2.26.34_PM.png"><img src="https://s3.amazonaws.com/satisfaction-production/s3_images/668168/Screen_Shot_2012-01-04_at_2.26.34_PM_inline.png" alt="" /></a>

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Brad Bell (Official Rep) January 05, 2012 06:03

Can you go to the entry with the title "Security given short shift..." and make sure there is no extra whitespace that was added anywhere in the title for that entry. I've seen this happen when a title was copied and pasted into the field and included extra white characters that JavaScript chokes on.

Thanks,
Brad

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Can you go to the entry with the title "Security given short shift..." and make sure there is no extra whitespace that was added anywhere in the title for that entry. I've seen this happen when a title was copied and pasted into the field and included extra white characters that JavaScript chokes on. Thanks, Brad

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Dave Joyce January 17, 2012 18:35

There's no whitespace characters in that title or any of the surrounding titles. I turned Press off as a listing channel in structure and everything seemed to be fine.

But I just turned it back on forgetting about this error, and sure enough the same errors as in my original post are popping up again.

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There's no whitespace characters in that title or any of the surrounding titles. I turned Press off as a listing channel in structure and everything seemed to be fine. But I just turned it back on forgetting about this error, and sure enough the same errors as in my original post are popping up again.

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Brad Bell (Official Rep) January 17, 2012 18:40

Is there any chance I could get admin access to the site to take a look at it from my end?

If so, send to brad@pixelandtonic.com.

Thanks,
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Is there any chance I could get admin access to the site to take a look at it from my end? If so, send to brad@pixelandtonic.com. Thanks, Brad

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Dave Joyce January 17, 2012 18:54

I *wish* I could. But it's a pretty locked down server/company and I haven't been given permission yet to give out access.

....

ok, update... I deleted the "security given short shrift..." entry and manually put it back in again, and that seems to have fixed the problem! I should have tried that earlier. No idea what would have caused the original problem.

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I *wish* I could. But it's a pretty locked down server/company and I haven't been given permission yet to give out access. .... ok, update... I deleted the "security given short shrift..." entry and manually put it back in again, and that seems to have fixed the problem! I should have tried that earlier. No idea what would have caused the original problem.

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Brad Bell (Official Rep) January 17, 2012 19:48

Glad you got it sorted!

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Glad you got it sorted!

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moonbeetle January 24, 2012 14:58

Got the same problem on EE 2.3.1. and a freshly created Channel. Will update if I find what's causingthe problem (and when I'm done cursing ;-)

UPDATE: (solved)

the problem was caused by dependencies

1). /themes/third-party/wygwam/lib/ckeditor/plugins/channelimages

2). /themes/cp_themes/default/images/ui-bg_highlight-hard_0_ecf1f4_1x100.png

The first one is because I use the Channel Images addon for a specific need in the website and I have no clue why one Add-on would require files to be added in a directory belonging to another Add-on. Okay so this one was probably an exotic situation.

The second appeared to be a case sensitive issue because I did have a file called "ui-bg_highlight-hard_0_ECF1F4_1x100.png" but unless it was renamed to "ui-bg_highlight-hard_0_ecf1f4_1x100.png" it could't be found. I just renamed uploaded the file so I have both the version with ...ECF1F4... AND ...ecf1f4... on the server.

(solved)

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- Brad Bell (Official Rep) January 24, 2012 18:09
  
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Got the same problem on EE 2.3.1. and a freshly created Channel. Will update if I find what's causingthe problem (and when I'm done cursing ;-) UPDATE: (solved) the problem was caused by dependencies 1). /themes/third-party/wygwam/lib/ckeditor/plugins/channelimages 2). /themes/cp_themes/default/images/ui-bg_highlight-hard_0_ecf1f4_1x100.png The first one is because I use the Channel Images addon for a specific need in the website and I have no clue why one Add-on would require files to be added in a directory belonging to another Add-on. Okay so this one was probably an exotic situation. The second appeared to be a case sensitive issue because I did have a file called "ui-bg_highlight-hard_0_ECF1F4_1x100.png" but unless it was renamed to "ui-bg_highlight-hard_0_ecf1f4_1x100.png" it could't be found. I just renamed uploaded the file so I have both the version with ...ECF1F4... AND ...ecf1f4... on the server. (solved)

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zizther February 03, 2012 15:55

I have this issue, WYGWAM is not showing at all when creating a new entry in a channel.

I have upgraded to EE 2.4 and i have installed the latest version of WYGWAM

This is the report from the console:

I see Dave had a similar issue, it would be good to know what the work around is.

Thanks

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- Brad Bell (Official Rep) February 03, 2012 16:51
  
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- zizther February 03, 2012 17:57
  
  No not yet, i have tried uninstalled it and reinstalling it, it seems to be referencing a channel images js file in the theme directory.
  
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- Brad Bell (Official Rep) February 03, 2012 17:58
  
  Have you installed the Channel Images Wygwam plugin per their installation instructions?
  
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I have this issue, WYGWAM is not showing at all when creating a new entry in a channel. I have upgraded to EE 2.4 and i have installed the latest version of WYGWAM This is the report from the console: <a href="https://s3.amazonaws.com/satisfaction-production/s3_images/693566/wygwam-console-error.png?1328284469"><img src="https://s3.amazonaws.com/satisfaction-production/s3_images/693566/wygwam-console-error_inline.png?1328284469" alt="" /></a> I see Dave had a similar issue, it would be good to know what the work around is. Thanks

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Dave Joyce February 03, 2012 16:00

I was getting an error that was triggered by one of the entries in one of my structure listing channels. I deleted and reentered that entry and it fixed my problem. I don't see any specific entry causing the error in your case :(

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I was getting an error that was triggered by one of the entries in one of my structure listing channels. I deleted and reentered that entry and it fixed my problem. I don't see any specific entry causing the error in your case :(

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zizther February 03, 2012 16:23

Thanks Dave. Odd one!

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Thanks Dave. Odd one!

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Oxygen Smith February 03, 2012 18:28

I finally remembered that with DevDemon's Channel Images installed, I had to reupload the channel_images > themes > third_party > wygwam > lib > ckeditor > plugins > channelimages folder to its corresponding place in the themes folder.

I had this issue last time I updated Wygwam as well.

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I finally remembered that with DevDemon's Channel Images installed, I had to reupload the channel_images > themes > third_party > wygwam > lib > ckeditor > plugins > channelimages folder to its corresponding place in the themes folder. I had this issue last time I updated Wygwam as well.

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sam.allen April 22, 2012 20:46

I'm having this issue in ExpressionEngine 2.4 as well, but no Channel Images or Wygwam integration addons in the mix. The file skin.js is in the theme folder structure, it's just in a sub-folder called 'wygwam2', and not 'kama' which is where the controlling code is looking. I've tried this on my tablet which has never loaded this page, and no cache to be concerned with. I recently did an update of Wygwam, but have re-copied the themes folder just in case. Any ideas?

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I'm having this issue in ExpressionEngine 2.4 as well, but no Channel Images or Wygwam integration addons in the mix. The file skin.js is in the theme folder structure, it's just in a sub-folder called 'wygwam2', and not 'kama' which is where the controlling code is looking. I've tried this on my tablet which has never loaded this page, and no cache to be concerned with. I recently did an update of Wygwam, but have re-copied the themes folder just in case. Any ideas?

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Brad Bell (Official Rep) April 22, 2012 23:23

Hi Sam,

Can you try clearing your browser's cache and reloading the page?

Thanks,
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Hi Sam, Can you try clearing your browser's cache and reloading the page? Thanks, Brad

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sam.allen April 22, 2012 23:36

Hi Brad,

As mentioned, I've tried this in browsers that have never loaded the page to begin with, but as instructed, I've cleared both the browser cache and EE's cache as well. No difference.

Thanks for your quick response.

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Hi Brad, As mentioned, I've tried this in browsers that have never loaded the page to begin with, but as instructed, I've cleared both the browser cache and EE's cache as well. No difference. Thanks for your quick response.

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Brad Bell (Official Rep) April 22, 2012 23:43

Sorry, missed that bit...

What's the exact error your getting? And which version of Wygwam are you using?

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Sorry, missed that bit... What's the exact error your getting? And which version of Wygwam are you using?

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sam.allen April 23, 2012 00:33

This is what it's telling me:

"GET http://[my_sites_url]/themes/third_pa... 404 (Not Found)"

I'm using Wygwam 2.5 in EE2.4.0. Again, I can see the file it's looking for in "[my_sites_url]/themes/third_party/wygwam/lib/ckeditor/skins/wygwam2/" but it's not looking there for it.

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This is what it's telling me: "GET http://[my_sites_url]/themes/third_party/wygwam/lib/ckeditor/skins/kama/skin.js?t=C3HH5RL 404 (Not Found)" I'm using Wygwam 2.5 in EE2.4.0. Again, I can see the file it's looking for in "[my_sites_url]/themes/third_party/wygwam/lib/ckeditor/skins/wygwam2/" but it's not looking there for it.

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Brad Bell (Official Rep) April 23, 2012 01:10

It really sounds like some of your files didn't get uploaded properly. It was working fine before the update, no?

Can you try re-uploading both the /themes/third_party/wygwam directory and the system/expressionengine/third_party/wygwam directories. Also, make sure your FTP client is transferring in ASCII mode. Clear your browser's cache again and see if that helps.

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It really sounds like some of your files didn't get uploaded properly. It was working fine before the update, no? Can you try re-uploading both the /themes/third_party/wygwam directory and the system/expressionengine/third_party/wygwam directories. Also, make sure your FTP client is transferring in ASCII mode. Clear your browser's cache again and see if that helps.

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sam.allen April 23, 2012 02:22

This is the first attempt at facing Wygwam via safecracker on this site, so it's hard to say.

I usually just scp the plugin files to the server and unzip and place via SSH, so it's not an FTP issue. I also deleted the plugin folders, downloaded a fresh copy, and placed them, cleared the browser and EE cache. Still getting the same error.

I've attached all the errors being displayed in case that helps:

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This is the first attempt at facing Wygwam via safecracker on this site, so it's hard to say. I usually just scp the plugin files to the server and unzip and place via SSH, so it's not an FTP issue. I also deleted the plugin folders, downloaded a fresh copy, and placed them, cleared the browser and EE cache. Still getting the same error. I've attached all the errors being displayed in case that helps: <a href="https://d37wxxhohlp07s.cloudfront.net/s3_images/729273/Wygwam%20Errors.png?1335147684"><img src="https://d37wxxhohlp07s.cloudfront.net/s3_images/729273/Wygwam%20Errors_inline.png?1335147684" alt="" /></a>

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Brad Bell (Official Rep) April 23, 2012 04:05

Ahh... it looks like whatever is causing the first JS syntax error in "feedback" is breaking the rest of the JavaScript on the page. I'd suspect if you fix that Wygwam and CKEditor will start working.

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Ahh... it looks like whatever is causing the first JS syntax error in "feedback" is breaking the rest of the JavaScript on the page. I'd suspect if you fix that Wygwam and CKEditor will start working.

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sam.allen April 23, 2012 06:49

That did it! Thanks a bunch.

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That did it! Thanks a bunch.

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Chelsea Kent April 24, 2012 02:23

Not sure what is going on here for me. Wygwam seems to load correctly once in a while but the majority of the time I'm getting the following errors. I updated to the most recent version 2.5 and cleared my cache and I'm still having these issues.

I'm using EE 2.4
Wygwam 2.5

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Not sure what is going on here for me. Wygwam seems to load correctly once in a while but the majority of the time I'm getting the following errors. I updated to the most recent version 2.5 and cleared my cache and I'm still having these issues. I'm using EE 2.4 Wygwam 2.5 <a href="https://d37wxxhohlp07s.cloudfront.net/s3_images/729756/Screen%20shot%202012-04-23%20at%207.15.11%20PM.png?1335234142"><img src="https://d37wxxhohlp07s.cloudfront.net/s3_images/729756/Screen%20shot%202012-04-23%20at%207.15.11%20PM_inline.png?1335234142" alt="" /></a>

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Brandon Kelly (Official Rep) April 24, 2012 13:50

Looks like some of your CKEditor JS file requests are returning HTML instead of the JS file.

For each of those links on the right side of the errors, right-click and click Copy URL, open a new tab and paste the URL into the address bar. Guessing you'll get your site's homepage or some other HTML page, rather than the JS file.

There could be a number of reasons why, but probably either you didn't upload your themes/third_party/wygwam/ folder in full, or the files got corrupted on the way up. Either way, try deleting that folder from your server, and re-uploading it.

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Looks like some of your CKEditor JS file requests are returning HTML instead of the JS file. For each of those links on the right side of the errors, right-click and click Copy URL, open a new tab and paste the URL into the address bar. Guessing you'll get your site's homepage or some other HTML page, rather than the JS file. There could be a number of reasons why, but probably either you didn't upload your themes/third_party/wygwam/ folder in full, or the files got corrupted on the way up. Either way, try deleting that folder from your server, and re-uploading it.

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How does this make you feel? Add Image

I'm
e.g. kidding, amused, unsure, silly sad, anxious, confused, frustrated indifferent, undecided, unconcerned happy, confident, thankful, excited