Wygwam Not Showing Up in Assigned Field on Publish Page

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I installed Wygwam, followed the directions and the formatting buttons are not appearing.

My setup:

• PHP5
• EE Version 2.1.3
• All files are placed correctly in system/expressionengine/third_party & themes/third_party
• My Wygwam version is: 2.3.5

My Javascript console shows the following:

Wygwam is not defined

admin.php?S=1c0a7aaf3f3aab6c6b1d8dde6442dc068a1da501&D=cp&C=content_publish&M=entry_form&channel_id=1()admin....el_id=1 (line 880)

[Break On This Error]

admin....el_id=1 (line 880)

Wygwam is not defined

[Break On This Error] Wygwam.configs["2"] = {

admin....el_id=1 (line 867)

Wygwam is not defined

[Break On This Error]

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Brad Bell (Official Rep) December 13, 2011 22:06

Was this a Wygwam upgrade? Can you try clearing your cache?

Are you accessing the control panel from the same domain that is set in your "URL to your themes folder" setting (www.domain.com and domain.com are considered two separate domains).

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What's the status of this problem?

Was this a Wygwam upgrade? Can you try clearing your cache? Are you accessing the control panel from the same domain that is set in your "URL to your themes folder" setting (www.domain.com and domain.com are considered two separate domains).

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Chris December 14, 2011 14:28

No, it was a new install. I've tried clearing my cache, but I still get the JS error.

I can only access this dev site using a "http://wwwdev." prefix to the domain, and the "URL to themes folder" setting reflects this.

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No, it was a new install. I've tried clearing my cache, but I still get the JS error. I can only access this dev site using a "http://wwwdev." prefix to the domain, and the "URL to themes folder" setting reflects this.

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Brad Bell (Official Rep) December 14, 2011 17:27

Is there any chance I could get super admin credentials to check out the problem myself? If so, send to brad@pixelandtonic.com.

Thanks,
Brad

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Is there any chance I could get super admin credentials to check out the problem myself? If so, send to brad@pixelandtonic.com. Thanks, Brad

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Chris December 14, 2011 19:46

I don't think I can do that. Is there something I can screenshot? Perhaps the results of the Error or Scripts in Console?

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I don't think I can do that. Is there something I can screenshot? Perhaps the results of the Error or Scripts in Console?

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Brad Bell (Official Rep) December 14, 2011 21:15

Yeah, a screenshot of those would be helpful.

Can you access domain.com/themes/third_party/wygwam/scripts/wygwam.js directory from your browser?

Thanks,
Brad

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Yeah, a screenshot of those would be helpful. Can you access domain.com/themes/third_party/wygwam/scripts/wygwam.js directory from your browser? Thanks, Brad

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Chris December 19, 2011 19:16

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<a href="https://s3.amazonaws.com/satisfaction-production/s3_images/657153/Picture_1.png"><img src="https://s3.amazonaws.com/satisfaction-production/s3_images/657153/Picture_1_inline.png" alt="" /></a>

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Brad Bell (Official Rep) December 19, 2011 19:30

How about a screenshot of the actual errors in the console?

Can you access domain.com/themes/third_party/wygwam/scripts/wygwam.js directory from your browser?

Brad

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How about a screenshot of the actual errors in the console? Can you access domain.com/themes/third_party/wygwam/scripts/wygwam.js directory from your browser? Brad

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Chris December 20, 2011 16:15

Access Forbidden to view that file in browser. Do I need to change permissions?

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<a href="https://s3.amazonaws.com/satisfaction-production/s3_images/658053/Picture_1.png"><img src="https://s3.amazonaws.com/satisfaction-production/s3_images/658053/Picture_1_inline.png" alt="" /></a> Access Forbidden to view that file in browser. Do I need to change permissions?

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Brad Bell (Official Rep) December 20, 2011 17:38

Can you check the permissions of that file and the themes/third_party/wygwam/scripts directory?

Try changing to them to 755 and see if that fixes your problem.

Thanks,
Brad

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Can you check the permissions of that file and the themes/third_party/wygwam/scripts directory? Try changing to them to 755 and see if that fixes your problem. Thanks, Brad

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Chris January 03, 2012 21:46

It appears the way in which our development server was set up was preventing true access to the needed files.

This has been fixed by our IT person. Thank you!

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It appears the way in which our development server was set up was preventing true access to the needed files. This has been fixed by our IT person. Thank you!

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